Refund Policy – Thapsus Marine Solutions
At Thapsus Marine Solutions, customer satisfaction is important to us. Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.
To be eligible for a return, marine electronics or boat equipment must be unused, uninstalled, and in the same condition as received, including original packaging, manuals, and accessories. Items that show signs of installation, use, or damage not caused by our error may not qualify for a refund.
Certain products are non-returnable, including custom-ordered equipment, special-order marine electronics, downloadable software, activated licenses, and items damaged due to improper installation or misuse. For safety and compliance reasons, we also do not accept returns on hazardous materials or products exposed to water, corrosion, or electrical modification after delivery.
A proof of purchase or receipt is required to complete any return. Please do not send products directly to manufacturers unless instructed by our support team.
In some cases, partial refunds may be granted. These include items with visible signs of handling, missing original components, packaging damage, or returns initiated after the 30-day period. Any deductions will be communicated after inspection.
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within a reasonable processing timeframe, depending on your bank or card issuer.
If you have not received your refund after approval, we recommend checking with your bank or credit card provider first, as processing times may vary. If issues persist, please contact us using the email address provided on our website.
Only regularly priced items are eligible for refunds. Sale items, clearance products, and discounted equipment are non-refundable unless found defective upon delivery.
Exchanges are only offered for items that arrive defective or damaged. If you need to exchange an item for the same product, please contact our support team before returning the item.
Customers are responsible for return shipping costs, which are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance for high-value marine electronics, as we cannot guarantee receipt of returned items.
For any questions related to refunds, returns, or exchanges, please contact Thapsus Marine Solutions through the official email or contact information listed on our website.